An MSInfo file contains detailed information about your computer’s hardware and background processes. This information allows us to quickly and accurately assess any issues that may be preventing you from running Epic games and to offer solutions to get you playing again.
How do I generate a MSInfo file?
To generate an MSINFO file, please use the following steps:
Press Windows Key + R.
Type MSInfo32 and press Enter. A System Information window displays.
In the System Information window, click File.
In the drop-down menu, click Export… A file destination window displays.
Select where you want to save the file. Pick a location where you can easily find the file, like your Desktop.
Name the file MSInfo Report by typing into the File name field.
Click Save. The export process begins and may take several minutes.
When the loading bar shows the process is completed, reply to the support email and attach your exported file.