I had credit in my Account Balance but I no longer see it. What happened?
This can occur if you have changed your address to a location that is different from the currency type that was in your account balance.
For example, if your Account Balance was in US dollars and your address changed to a location in the Euro-zone. If you believe this is what has happened to you please contact us and one of our Billing Specialists will be happy to help you resolve this issue.