To request a refund for a purchase made through Epic Games: 1. Click CONTACT US and select Refund Request. 2. Complete the rest of the form and click SUBMIT.
Because refunds are issued back to the original payment method you used, refund times may vary. Please contact your payment provider or bank for more information about when your refund may be available to you.
EXCEPTIONS Real-money purchases If you made a real-money purchase through one of our partners listed below, please contact them directly to request a refund: • Apple - iPhone • Microsoft - Xbox One • Samsung - Galaxy phones • Sony - PlayStation 4 • Xsolla
Refunds in Russia, Belarus, or Ukraine Epic Games purchases made in these countries are processed through Xsolla. Please contact Xsolla directly to submit your refund request: http://support.xsolla.com.